3 Jan 2008: I order a jacket and two trousers from Sartoriani. I was told it would be ready around 8 weeks later
March / April Hearing nothing I phone Sartoriani two or three times to check where it is. I am told it will be ready soon
May 2008: Finally my suit arrives. It took twice as long to come as promised. It does not fit. Sartoriani's tailor agrees with me. It is re-ordered.
July 2008: Sartoriani am phoned to tell my reordered jacket is ready. When I come in at the agreed time, I have to wait 35mins before being seen to. I am told my suit can not be found but is probably en route and I will be called when it arrives
4 Aug 2008. Again Sartoriani phone to tell me the suit has arrived. Again I come in at the specified time. Again I am made to wait before being dealt with (now over 45mins). Again the jacket can not be found. Lady tells me she will personally look into this and I will “be phoned in a couple of days to explain the mix up”. I never receive this call.
21 Aug 2008 I send a chaser email to Sartoriani find out what is happening
22 Aug 2008 Sartoriani reply to say it is their “top priority to sort this out”
4 Sept 2008 Hearing nothing more from Sartoriani I send another chaser email
19 Sept 2008 Finally a reply (one month after being told it was the “top priority”). Sartoriani explain it must have got lost somewhere and have reordered it. “Will have it here within 3 weeks”
14 October 2008 [3 weeks later, in accordance with Sartoriani’s re-order advice] I send another chaser email
17 October 2008 Sartoriani email to say being dealt with as a “matter of urgency”. They will have more information “tomorrow”. When tomorrow comes no new information is forthcoming. Despite the “matter of urgency” I hear no more.
29 October 2008 I email to ask for a full refund
3 November 2008 My refund email is finally acknowledged (6 days after sending it). They are “going to talk to their manager now”
3 November 2008 I acknowledge the reply and repeat my unhappiness
5 November 2008 Am emailed to say my case is being handed over to the manager. Will be “contacted shortly”.
6 November 2008. Still nothing. I give Sartoriani 7 days to give me a refund.
13 November 2008 Still nothing. I give them 48 or I will file court papers.
17 November 2008 I file court papers against Sartoriani
18 November I tell them I will be posting the truth all over the internet
I start this blog...
4 comments:
So what happened with the legal proceedings?
I am also about to start the same, having waited over 6 months for 2 suits and haven't yet had a fitting (1 suit not even found). Further I have had not a single call returned, despite endless promises! What a shower they are!
The same happened to me and I am happy to join your court proceedings.
I ordered a suit in September 2008 and was told then that it would 8 weeks for delivery.
5 months later i still have not received my suit.
Since December 2008 I am calling twice a week and always get the same answer. Somebody will call me back shortly with more information. Guess what, nobody ebery called me back. I sent two e-mails - without any reply.
I assume that this company is on the brink of default following the drop in £ against the Euro since they are buying the suits from Germany.
Hello
I have jsut came across this website. I hope we did before we placed an order with Sartoriani!!We are having a terrible experience. We paid in advance and still after 7 months the order has not been delivered. We asked for a refund and Sartoriani denied it.
I informed Consumer Direct (tel. 08454 04 0506) of my experience and I would suggest everyone who thinks has been unfairly trated to do the same. They pass your comments to Trading Standard.
How did your court proceedings go?
We are thinking if to do the same.
Are other people in the same situation at the moment? If so please get in touch.
Same happened to me in 2010. Terrible company,
AVOID AT ALL COSTS!
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