Just before Christmas I got a refund from Sartoriani.

I had to fight them every step of the way.

As well as filing court papers, I threatened to take this case public, contacting their suppliers (FT, the Evening Standard etc where they advertise) drawing their attention to the huge number of compliants their operations create.I also threatened to go public via writing to those consumer protection columns in the Sunday papers.

For instance I discovered I am not the only person who had problems with Sartoriani.

http://www.askandyaboutclothes.com/forum/showthread.php?t=82881

This lady won. They can be defeated, I concluded.

And so I went for it. I am glad to report they gave in.

But what a bunch of crooks they are!